Privacy Policy

Privacy Policy for TikTok Shop by SPL
Last Updated: 21 Nov 2024

Welcome to TikTok Shop by SPL. At SlashCart Pvt Ltd, we are dedicated to maintaining the privacy and security of our users' data. This Privacy Policy explains in detail how we collect, use, share, and protect the information you provide to us when using our Shopify app, TikTok Shop by SPL, which facilitates integration between Shopify and TikTok Shop.

Your trust is important to us, and we are committed to being transparent about how your information is handled. Please read this document carefully to understand your rights and our practices.

1. Information We Collect

We collect certain information to provide you with efficient app functionality. Below is a detailed explanation of the types of information we may collect:

A. Shopify Account Data

When you install and use our app, we access:

  • Store Information: This includes your store name, URL, and contact information. This data is required to authenticate your Shopify store and connect it to TikTok Shop.
  • API Access Tokens: These tokens enable us to access your Shopify account securely and synchronize data like products, inventory, and orders.

B. TikTok Shop Data

To facilitate integration, we collect:

  • TikTok Account Details: Your TikTok Shop account details are needed to enable the connection between Shopify and TikTok Shop.
  • Order and Product Data: This includes information about your TikTok Shop orders and products, enabling real-time synchronization with Shopify.

C. Usage Data

To improve the app's performance and functionality, we collect:

  • Logs of App Usage: These include records of how the app is being used, such as the frequency of synchronizations, errors, and feature usage.
  • Device and Browser Information: Basic technical data, such as your device type, browser version, and operating system, helps us optimize the app for different environments.

D. Optional Communication Data

If you contact us for support or inquiries, we may collect information such as your name, email address, and the details of your request to provide effective assistance.

2. How We Use Your Information

We use your data solely for purposes related to the functionality and improvement of TikTok Shop by SPL. Here’s a detailed overview:

A. Integration and Synchronization

  • To connect and synchronize your Shopify inventory, products, and orders with TikTok Shop in real time.
  • To ensure that your inventory remains up to date on both platforms.

B. App Maintenance and Improvement

  • To monitor the app’s performance and address any technical issues.
  • To analyze user behavior for identifying areas where the app can be improved.

C. Customer Support

  • To respond to your queries, troubleshoot issues, and provide guidance on using the app effectively.

D. Compliance and Legal Requirements

  • To fulfill legal obligations or respond to lawful requests from regulatory authorities.
  • To enforce our Terms of Service and prevent misuse of the app.

3. Sharing Your Information

We respect your privacy and do not sell or rent your data to third parties. However, we may share your data under the following circumstances:

A. Trusted Service Providers

We use third-party service providers for:

  • Hosting the app and ensuring secure data storage.
  • Monitoring app performance and tracking bugs.

All third-party services comply with stringent data protection regulations to ensure your information remains secure.

B. Legal Requirements

We may disclose your data if required by law or if we believe such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend our rights or property.
  • Prevent fraud or other illegal activities.

4. How We Protect Your Information

The security of your data is of utmost importance to us. We implement industry-standard measures, including:

  • Data Encryption: All sensitive data, such as API tokens, is encrypted during transmission and storage.
  • Access Controls: Access to your data is limited to authorized personnel and systems.
  • Regular Security Audits: We regularly review our app and infrastructure to identify and address potential vulnerabilities.

While we strive to ensure the highest level of security, no system is entirely immune to breaches. In the event of a security breach, we will notify affected users promptly and take all necessary remedial actions.

5. Your Rights and Choices

You have control over your data and can exercise the following rights:

A. Access Your Data

You may request access to the data we collect and process.

B. Update or Correct Your Data

If you believe any information we have about you is inaccurate or incomplete, you can contact us to update it.

C. Delete Your Data

You can request the deletion of your data at any time. Please note that some data may be retained for legal or administrative purposes.

D. Withdraw Consent

You can withdraw consent for data processing by uninstalling the app. Upon uninstallation, we will delete your data within 30 days unless otherwise required by law.

6. Retention of Data

We retain your data only as long as it is necessary to:

  • Provide you with the app’s services.
  • Comply with legal and regulatory obligations.

Once you uninstall the app, we will delete all associated data within 30 days. If you require earlier deletion, please contact us at info@slashcart.com.

7. Third-Party Links and Services

Our app may include links to third-party platforms, such as TikTok, for integration purposes. These platforms have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies to understand how your data will be used.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Significant updates will be communicated to users via email or app notifications. We encourage you to review this page periodically for the latest information.

9. Contact Us

If you have questions, concerns, or feedback regarding this Privacy Policy or the app, feel free to contact us:

  • Email: info@slashcart.com
  • Address: 165y 4 Mann Island Broadmead Bristol BS1 3DX United Kingdom

Our team is committed to addressing your concerns and ensuring your experience with TikTok Shop by SPL is safe and seamless.

By using TikTok Shop by SPL, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using the app.

Thank you for trusting TikTok Shop by SPL to enhance your eCommerce experience.